Secure purchases

Shopping at The Velvet Mask should feel safe, discreet, and easy – from the first click to the delivered order.

Secure payment

All payments are handled by established and secure payment providers.

  • Encrypted payment
  • We never store card details
  • Safe and well-known payment methods

Discreet delivery

We always pack and ship with the utmost discretion.

  • Neutral outer packaging without logos
  • No product names revealing the contents
  • Discreet sender on the package

Read delivery policy

Returns & Right of Withdrawal

You have the right to cancel your purchase within 14 days of receiving your order.

  • The product must be unused and returned in its original packaging.
  • Some products may be exempt for hygiene reasons (clearly stated before purchase).

Read return policy

Personuppgifter & integritet

We process personal data in accordance with GDPR and only use it to manage orders, deliveries, and customer service.


Read privacy policy

Questions?

Email us or use the contact form – we normally reply within 1 business day.


Contact us