Questions & answers
Questions & answers – delivery, security and payment
How discreet is delivery from The Velvet Mask?
All orders are shipped in neutral and discreet packaging without visible logos or product names. The sender does not reveal the contents, ensuring your delivery remains completely private.
How fast is delivery within Sweden?
We ship from warehouses within Sweden. Normal delivery time is 1–3 business days, depending on delivery option and recipient's location.
Will the purchase appear on my bank statement?
Yes, but only with a neutral company name. No product names or sensitive words will appear on the bank statement.
Can I shop without creating an account?
Yes. You can always complete your purchase as a guest, without registering an account.
What are the rules for hygiene and returns of intimate products?
For hygienic reasons, intimate products cannot be returned if the packaging is broken. This is clearly stated before purchase and during checkout.
Are your products safe to use?
Yes. All products are selected from established brands and are intended for safe use according to the manufacturer's instructions.
Are the products suitable for beginners?
Yes. The range includes products for beginners as well as for those seeking more intensity. Always read the product description for guidance on use and level.
How do I clean my sex toy?
Always clean before and after use with lukewarm water and mild sex toy cleaner. Let the product air dry before storage.
Can the products be used in the shower or bath?
Many products are water-resistant, but not all. Always check the product details for exact information on water resistance.
What payment methods do you offer?
We offer secure payments via card, Klarna and PayPal (depending on activation).
Product information & safety
- Intended for: Adults over 18 years of age
- Use: For intended purpose only. For external use only where applicable.
- Safety: Discontinue use if discomfort or irritation occurs.
- Material & care: See respective product description for material, compatibility and cleaning advice.
- Responsible manufacturer/brand: Sensuva
- Other: Keep out of reach of children.