Terms and Conditions

1. General

These terms and conditions apply to purchases made through The Velvet Mask. By completing a purchase, you accept these terms.

 

The Velvet Mask is operated by Nordlume Group AB.

 

We reserve the right to update the terms and conditions as needed. The version that applies is the one published at the time of purchase.

2. Ålderskrav

För att handla hos oss måste du vara minst 18 år.

3. Priser och betalning

All prices are in SEK including VAT.
Payment is made via the payment methods offered at checkout.

 

We reserve the right to correct any incorrect prices or product descriptions.

4. Delivery

We deliver within Sweden with discreet packaging.
Delivery time is specified at the time of order.

5. Ångerrätt

You have a 14-day right of withdrawal according to the Distance Selling Act.

 

The right of withdrawal does not apply to intimate products where the seal or packaging has been broken, for hygienic reasons.

 

Complete information can be found in our return policy.

6. Reklamation

In case of a faulty product, please contact us as soon as possible. We adhere to the Consumer Sales Act.

7. Ansvarsbegränsning

We are not responsible for indirect damages caused by the use of our products. The products must be used according to the manufacturer's instructions.

8. Force majeure

We are not responsible for delays caused by circumstances beyond our control.

8. Dispute

Disputes should primarily be resolved through dialogue with us. You can also contact the National Board for Consumer Disputes (ARN).