Returns and Right of Withdrawal

Return

We want you to feel completely secure with your purchase from The Velvet Mask. Do you need to make a return or have questions about your order? 

 

Contact us at info@thevelvetmask.se and we will help you quickly and discreetly.

Returhantering

01.

Contact us first
Email us before returning your item to receive clear instructions and the correct return address.

02.

Ensure the product meets the requirements
The product must be unused, in its original packaging, and in saleable condition for the return to be approved.

03.

Package the item carefully
Pack the product well so that it is not damaged during transport. Please use an outer box and protective packaging.

04.

Send the return
Send the parcel according to the instructions you have received from us. Always save the receipt or tracking number until the return has been processed.

05.

Wait for confirmation
Once we have received and checked the return, we will confirm it by email and the refund will be made using the same payment method as was used for the purchase.

Right of withdrawal

You always have a 14-day right of withdrawal from the day you receive your order, according to the Distance Contracts Act. The withdrawal period begins to apply from the day you physically received the item.

 

Do you want to cancel your purchase? Just contact us and we will help you further.

Exceptions to the right of withdrawal

For hygiene and health reasons, the right of withdrawal does not apply to intimate products where the seal, tamper-evident packaging, or other protective packaging has been broken after delivery.

 

This applies even if the product has not been used, and is in accordance with applicable consumer protection legislation. Information about this is always provided in the respective product description.

Återbetalning

Once we have received and approved your return, the refund will be issued via the same payment method used for the purchase. We process refunds as quickly as possible and always within the timeframe stipulated by law.

Quick support

Fri leverans 
över 599 SEK

Betala enkelt 

med Klarna 

Discreet packaging