Secure purchases

Shopping at The Velvet Mask should feel secure, discreet, and easy – from the first click to delivered order. We work with established partners and clear routines to protect both your payment and your privacy.

Secure Payments

All payments are handled via established and secure payment providers. We never store card details, and all payment information is encrypted according to current security standards.

Encrypted payment
No saved card details
Secure and well-known payment methods

Discreet Handling

We understand the importance of privacy. All orders are handled and shipped with the utmost discretion.

Neutral outer packaging without logos
No product names that reveal the content
Discreet sender on the package

Right of withdrawal & returns

By law, you have the right to cancel your purchase within 14 days from the day you received your order. The product must be unused and returned in its original packaging.

For hygiene reasons, some products may be exempt from the right of withdrawal. This is always clearly stated in the product information before purchase.

Personal data & privacy

We treat your personal data with great respect and in accordance with current data protection legislation (GDPR). The data is only used to handle orders, deliveries, and customer service.

Questions or concerns?

If you have questions about payment, security, or your order, you are always welcome to contact us. We normally respond within 1 business day.