Questions and answers

Do you have a question? We're here to help

How discreet is the delivery from The Velvet Mask?

All orders are shipped in neutral and discreet packaging without visible logos or product names. The sender does not reveal the contents, ensuring your delivery remains completely private.

How fast is the delivery within Sweden?

We ship from a warehouse in Sweden. Normal delivery time is 1–3 working days, depending on the delivery option and recipient's location.

Will the purchase show up on my bank statement?

Yes, but only with a neutral company name. No product names or sensitive words will appear on the bank statement.

What about hygiene and returns of intimate products?

For hygiene reasons, intimate products cannot be returned if the packaging is broken. This is clearly stated before purchase and during checkout.

Are your products safe to use?

Yes. All products are selected from established brands and intended for safe use according to the manufacturer's instructions.

Can the products be used in the shower or bath?

Many products are water-resistant, but not all. Always check the product details for exact information regarding water resistance.

Who is behind The Velvet Mask?

The Velvet Mask is operated by Nordlume Group AB, a Stockholm-based company. We collaborate with established European suppliers and hand-pick each product with a focus on quality, safety, and design. For us, security, discretion, and a well-thought-out customer experience are just as important as the products themselves.

Are the products also suitable for beginners?

Yes. The range includes products for both beginners and those seeking more intensity. Always read the product description for guidance on use and level.

How do I clean my sex toy?

Always clean before and after use with lukewarm water and a mild sex toy cleaner. Allow the product to air dry before storage.

Product Information & Safety

  • Intended for: Adults over 18 years of age
  • Safety: Discontinue use if discomfort or irritation occurs.
  • Materials & care: See individual product descriptions for materials, compatibility, and cleaning instructions.
  • Other: Keep out of reach of children.