Questions and answers

Har du en fråga? Vi hjälper dig

Hur diskret är leveransen från The Velvet Mask?

All orders are shipped in neutral and discreet packaging without visible logos or product names. The sender does not reveal the contents, ensuring your delivery remains completely private.

Hur snabb är leveransen inom Sverige?

We ship from a warehouse in Sweden. Normal delivery time is 1–3 working days, depending on the delivery option and recipient's location.

Syns köpet på kontoutdraget?

Yes, but only with a neutral company name. No product names or sensitive words will appear on the bank statement.

Vad gäller för hygien och returer av intimprodukter?

For hygiene reasons, intimate products cannot be returned if the packaging is broken. This is clearly stated before purchase and during checkout.

Är era produkter säkra att använda?

Yes. All products are selected from established brands and intended for safe use according to the manufacturer's instructions.

Kan produkterna användas i dusch eller bad?

Many products are water-resistant, but not all. Always check the product details for exact information regarding water resistance.

Vilka står bakom The Velvet Mask?

The Velvet Mask is operated by Nordlume Group AB, a Stockholm-based company. We collaborate with established European suppliers and hand-pick each product with a focus on quality, safety, and design. For us, security, discretion, and a well-thought-out customer experience are just as important as the products themselves.

Passar produkterna även för nybörjare?

Yes. The range includes products for both beginners and those seeking more intensity. Always read the product description for guidance on use and level.

Hur rengör jag min sexleksak?

Always clean before and after use with lukewarm water and a mild sex toy cleaner. Allow the product to air dry before storage.

Produktinformation & säkerhet

  • Intended for: Adults over 18 years of age
  • Safety: Discontinue use if discomfort or irritation occurs.
  • Materials & care: See individual product descriptions for materials, compatibility, and cleaning instructions.
  • Other: Keep out of reach of children.